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.::Hotel Ramada::.

About us

Anyone who has ever had the pleasure of visiting Hotel Ramada Plaza Herradura knows what it is like to experience a place where the service is great, the staff is friendly, and everybody is trained to  satisfy the demands of any visitor. This four-star hotel’s motto is excellence.

Who are we?

Strategically located in the Central Valley with a spectacular view of the mountains and the beautiful landscape, the hotel is just five minutes from the Juan Santamaría International Airport and 15 minutes from downtown San Jose, the capital of Costa Rica.

What is currently known as the Hotel Ramada Plaza Herradura started out in 1975 as the Hotel Herradura. The hotel was built by the company Exposiciones Agropecuarias Bonanza to have a place to lodge their participants from abroad when agricultural events were held.

That same year, the Cariari Group, along with Mr. Robert Brooks, bought the Hotel Herradura facilities from the Bonanza company and then named it the Hotel Herradura Inn. At that time, it had 71 rooms.

In 1982 Mr. Brooks bought the hotel, expanded it to 113 rooms and named it the Hotel Herradura Americano. In 1986 the number of rooms reached 145 and that same year it became part of the Sheraton Hotel Chain, so it was named the Hotel Sheraton Herradura. That association caused the standards of quality and services offered to foreign and domestic tourists to rise.

In 1990, Mr. Brooks sold the Hotel Sheraton Herradura to Corporación Costa Sol Internacional S.A., a Japanese investment company founded in January 1990 and headed by its president, Natsuo Asada. At that time, Mr. Asada canceled the franchise from the Sheraton Hotel chain and renamed it Hotel Herradura Golf Resort & Conference Center.

Under the new management, the infrastructure was expanded to 234 rooms and a casino was built to entertain the guests, along with a new swimming pool. The remodeling also included an innovative Jacuzzi, wet bar, and the prestigious Conference Center, which was finished in 1991.

In March 2001, Mr. Issa Ladha became the majority shareholder in the hotel and took over management. He managed to develop it even more and turned it into a charming hotel for guests who came to stay for business or pleasure.

Currently, the Hotel Ramada Plaza Herradura has an area of 33,743 square meters, including the International Conference Center. The hotel has 270 staff members and there are 229 welcoming, fully equipped rooms waiting for the arrival of its select clientele.

 

CST 

Misión

Valores

Codigo de Conducta

Visión

A COMMITMENT TO SOCIETY

For Hotel Ramada Plaza Herradura, it is a commitment and an honor to be able to in its own way contribute to the neighboring communities so from the outset it has been involved in activities that make it possible to repay society for its loyalty.

The hotel’s community support and social responsibility program includes a strict policy of zero tolerance of adult prostitution at its facilities; this stance also includes the sexual exploitation of children and adolescents in the tourism industry. To fight this problem, it makes a donation of $1 per night at the hotel on account of all the guests (who may refuse the charge). The money collected is turned over each month to PANIAMOR, a non-governmental organization dedicated to helping children and adolescents.

To provide specific community support, Hotel Ramada Plaza Herradura carries out programs such as:

  • Food that is not consumed at the banquets is donated to “Alimentando Esperanzas” (Feeding Hope), a home located in a high crime neighborhood 15 miles from the hotel, which feeds poor children. At Christmas time, the managers help serve these children.
  • In December, a deluxe graduation is held, totally free of charge, for high risk children who graduate from sixth grade at the “Las Brisas” elementary school, located 5 miles from the hotel.

 MISSION HOTEL RAMADA PLAZA HERRADURA

Our idea is to provide our guests with an excellent hospitality experience, project an impeccable image, and provide the best in service at all levels and at all times.
Parallel to that, we want to strike an appropriate balance between guest needs and the interests of the Hotel Ramada Plaza Herradura, eliciting and extending smiles, constantly maintaining and gaining new customers.

 

VALORES HOTEL RAMADA PLAZA HERRADURA

  • Honestidad
  • Pasión por el servicio
  • Compromiso
  • Sostenibilidad

 

CODE OF CONDUCT

As part of its commitment to contributing to strengthening and joining together with each of the citizens in Costa Rican society, the Hotel Ramada Plaza Herradura has a code of conduct to protect children and teenagers from commercial sexual exploitation in relation to travel and tourism.

Therefore, the Hotel has publicly, and through different international conventions, taken a firm stance against commercial sexual exploitation of young boys and girls and teenagers in Costa Rica and the world in general and particularly when associated with travel and tourism because this sort of conduct harms the fundamental rights of these human beings.

The purpose of this code of conduct is to further actions targeting protecting boys and girls and teenagers against commercial sexual exploitation associated with travel and tourism, including:

  • Training the hotel staff members so they can recognize and handle this problem and act as agents to prevent it by protecting the minors affected if they come into contact with this sort of situation while working.
  • Use visible symbols to inform guests and providers about their position on rejecting commercial sexual exploitation of minor children.
  • File an annual report with the Costa Rican Association of Tourism Professionals and the Costa Rican Association of Tourism Operators, with a copy to the Paniamor Foundation, as an organization affiliated with ECPAT International for Costa Rica, containing a report on the actions the company has carried out in this field.

The Hotel Ramada Plaza Herradura, in its drive to offer an integral service to each of its guests, has stood firm in its position on safeguarding children and adolescents against commercial sexual exploitation in travel and tourism and knows that examples start at home.

VISIÓN HOTEL RAMADA PLAZA HERRADURA

TO SURPRISE
The Hotel Ramada Plaza Herradura is the best four-star hotel in Costa Rica and has taken staked out is place in the market based on its excellent service standards.

Its frequent guests trust in the quality of the hotel because the management is stable and the service quality standards are demanding. People who work at the hotel are motivated by the pleasant setting and the result is outstanding performance that translates into an excellent image and reputation.

 


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